1. Introduction
Welcome to Ezee Laundry, a service of Eaxillae Solutions Private Limited. By using our services, you agree to comply with these Terms and Conditions. Please read them carefully.
2. Services
Ezee Laundry offers laundry, dry cleaning, ironing and related services, available through our website and mobile app.
3. Order placement and processing
- Orders can be placed online or in our mobile app. A booking is confirmed only when you receive a booking reference.
- You must provide accurate information, including your name, contact details and pickup and delivery address.
- At pickup, our partner confirms the visit with your pickup code, counts your items with you and records them with photos, including visible stains or existing damage. That record is the basis of your bill.
- We reserve the right to refuse service for any reason.
4. Pricing and payment
- Prices are listed on our pricing page by city, per piece or per kilogram, and may be updated from time to time.
- Full payment must be made before or upon delivery.
- We accept cash, credit and debit cards and digital payment methods such as UPI.
5. Pickup and delivery
- Pickup and delivery are subject to availability and may vary by location.
- Please be available at the agreed time for pickup and delivery. Delays caused by customer unavailability may result in additional charges.
- Your order is handed over only after you share your delivery code, once you have checked your items.
- Orders are usually delivered within 2 days of pickup.
6. Laundry care and liability
- We follow standard laundry and dry-cleaning practices to give your garments the best care.
- Please tell us about any special care instructions for delicate fabrics when you book or at pickup.
- We are not responsible for damage due to normal wear and tear, pre-existing conditions such as stains, discolouration or weak fabric, or items left in pockets.
7. Lost or damaged items
- Please report lost or damaged items within 24 hours of delivery.
- Our liability is limited to a refund or compensation of up to 5 times the service cost of the affected item, credited within 5 to 7 business days.
8. Cancellations and refunds
- Orders can be cancelled before pickup without any charge.
- If an order is cancelled after pickup, a cancellation fee may apply.
- Refunds for eligible claims are processed or credited within 5 to 7 business days.
9. Customer responsibilities
- Make sure the items you hand over are safe to clean.
- Do not leave valuables such as money or jewellery in pockets or clothing.
- Report any complaint promptly so we can resolve it.
10. Privacy
We collect and store customer information for service and communication purposes. Personal data is protected and not shared with third parties without consent, except as needed to fulfil your order. See our Privacy Policy.
11. Amendments
Ezee Laundry may modify these terms at any time. Updated terms will be posted on this page.
Questions
For anything about these terms or an order, write to help@ezeelaundry.shop or contact us.