1. Information we collect
- Personal information: your mobile number (verified with a one-time code), name, email address if you provide it, and the pickup and delivery addresses you save, when you book, create an account or contact us.
- Order information: services, care instructions, pickup slots, the items counted at pickup with their photos and notes, and payment records.
- Non-personal information: browser type, operating system and technical data such as your IP address, used to run the service securely and improve our website.
2. How we use your information
- To process orders: to schedule and complete pickups and deliveries and prepare your bill.
- To communicate: to send you updates about your order, respond to enquiries and, only if you opt in, send promotional messages.
- To improve our services: we analyse non-personal information to understand how the website is used and make it better.
We do not sell your personal information.
3. Information sharing
- Service partners: your name, phone number and address are shared with the pickup and delivery partner and the laundry partner assigned to your order, and with providers who help us operate the website and process payments, only as needed.
- Legal requirements: we may disclose information if required by law or to protect our rights.
4. Cookies
After you verify your mobile number, we set one essential, encrypted cookie that keeps you signed in on this website for up to 30 days, so you can book and track orders without a new code each time. We do not use advertising cookies.
5. Data security
We use appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
6. Your rights
- Access and correction: you can access and update your details, or delete your account, in the Ezee Laundry app.
- Opt-out: you can stop promotional messages at any time by following the unsubscribe instructions or contacting us.
7. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "last updated" date.
Contact
For any privacy question, write to info@ezeelaundry.shop or contact us.